Customer Service & Experience
Great experiences are grown - they don’t come overnight. Within the Gates Customer Support Team, we aim to support our customers with the best possible experience. Our international team of multilingual specialists is available every working day to seamlessly connect and interact with as well as respond to customers across all markets. Each customer has a preferred adviser, but all of our specialists act as a team to ensure the continuity of the activities and the sharing of knowledge. We act as the voice of the customer internally and as the voice of Gates externally. In summary, we want to support our customers and our colleagues in an efficient, accurate and friendly way.
Here are our working principles:
Customer Centric: The customer at the centre of what we do, in service, speed, ease of doing business and specifications
Positive and Consistent Customer Experience: across all internal and external touch points
Center of Excellence: High-quality service with best-in-class professionalism and care
Maximise Total Customer Value: Creating positive customer experiences, with focus on customer intimacy and support to provide competitive advantage and maximise the total value of the customer
Process-Focused: Establish and manage evolving and cross-functional processes for customer connections across all teams
Don’t hesitate to call us or e-mail us. We are there for YOU.