Frequently Asked Questions

We’ve worked hard to ensure that the new website offers visitors quick access to the information and solutions you need. Please visit the below FAQ's to direct you to top information.

Q. How do I find the product I need?
A. Our complete product catalog is coming to the site soon. In the mean time, you can use the Gates Part Search, located under our Engineering Resources, to help locate the part or part number you need. You can always contact Gates customer service with any questions.

Q. How do I contact Gates?
A. The Contact page has information that will help you reach most anyone, in any department, at Gates. Contact information for specific services or offerings are typically listed on the dedicated site page.

Q. How do I find a Gates distributor?
A. Find authorized Gates distributors right from the homepage. Simply select the Where to Buy tab and enter your zip code.

Q. I’m looking for a job at Gates. Where do I find open positions?
A. Find information about working at Gates, as well as open positions, by clicking the Careers link in the top navigation bar.

Q. How can I find the latest Gates news?
A. Follow Gates Social Pages for the latest company updates. Our News Page will be coming soon.

Q. Are your product specifications up to date?
A. Yes, Gates regularly updates product specifications to ensure you have the right solutions for your applications, but these will be coming to the new site soon. If you have any questions about products or specific product specs, please contact Gates.

Q. Does Gates offer industry training?
A. Yes. Gates offers several interactive virtual trainings and in-person workshops across topics and industries. Learn more about our offerings by navigating to Resources, then to Trainings.

Q. Where can I find Gates engineering tools, software and applications?
A. Search all Gates applications, such as Design Flex, PartView, eCrimp and VIN Decoder, under Engineering Resources in the Resources navigation.

Q. Where can I find the Purchase Order Terms?
A. The terms can be found on the Purchase Order Terms page found here.

Q. Where can I find the Sales Terms and Conditions?
A. The terms can be found on the Sales Terms and Conditions page found here.